Michael Costanzo

Enterprise consulting firm delivering GenAI-native applications for insurance, finance, banking, and accounting.

• Only designer across multiple client AI projects as the org scaled, covering work that would normally take at least three designers, much of it delivered as working coded prototypes.
• Shipped my code to production on three client projects alongside backend and data engineers.
• Designed the human review and QA screens on the claim-summary and credit-memo products, where reviewers approve what the model drafts.
• Created and ran discovery workshops with U.S. enterprise clients.
• Led pods of engineers, client SMEs, BAs and data engineers: as PM on some engagements, directing and mentoring junior team members on others.
• Cut Executive Claim Summary prep time 85–90% at a global commercial insurer on $250K+ claims, at about $1.25 per summary, with an agentic app that drafts section by section for human review.
• Cut credit memo prep time by up to 80% at a U.S. commercial bank, replacing a 2–3 day manual process with drafts that carry full source citations.
• Delivered $2M+ in annual productivity gains at a large U.S. specialty insurer with an AI underwriting assistant that gives cited answers over hundreds of thousands of regulatory documents.

0-to-1 ecommerce marketplace connecting emerging brands in South Asia, Africa, and South America with North American and European consumers.

• Owned the consumer marketplace and brand portal 0-to-1 with a single lean team, expanding into multiple global markets.
• Helped close a $1M seed round on early product and market traction, partnering directly with the founder and engineering team.

Digital health startup supporting clinical trials through mobile-first patient engagement tools.

• Enabled a full mobile app redesign in under a month by establishing a reusable UI system (ShadCN + Figma) and prototyping in Bolt.new and Replit without pulling engineering capacity.
• Cut support tickets 30% by redesigning mobile onboarding and study-participation flows for clinical-trial patients.

Toronto consultancy specializing in customer experience, scaled app development, design systems, and GenAI.

• Managed a 15-person product and design practice (10 designers, 5 PMs) as a player-coach, staying hands-on on flagship accounts, hiring, and coaching designers and PMs on craft.
• Won executive buy-in and expanded Rangle’s Nike footprint by prototyping Nike Kit, a hyper-personalized GenAI shopping assistant, in under 30 days.

Case study: Nike Kit →

Principal, Digital Strategy · Nov 2021–Nov 2023

• Launched Movebuddy, reaching >12% conversion, a 4.9-star Google rating, and 5,000+ moves booked post-launch. Led product, discovery, and design for this mobile-first marketplace for StorageVault.
• Won $2M+ in contracts with Nike, Honda, Abercrombie & Fitch, and StorageVault through design-led pitches.

Case study: Movebuddy →

Healthtech digital therapeutic offering a virtual pain management platform for chronic pain patients.

• Drove a 40–60% drop in patient-reported pain impact through mobile-first content delivery, virtual group chat, and pain-tracking features; many users returned to work or school.
• Co-led a product pivot that preceded a $30M acquisition by The DNA Company within 18 months, shifting from physician-focused health tracking to a clinically grounded, patient-focused chronic-pain program.

Case study: My Pain Sensei →

Fintech SaaS for collaborative wealth and financial planning at advisory firms.

• Landed the company’s first paying clients by leading a pivot from D2C to B2B SaaS, building a continuous-discovery practice that brought engineers into usability testing.
• Preserved runway by right-sizing the team from 14 to 7 during a cash-constrained period without losing delivery momentum.

• Built the design function from zero, starting as design lead and promoted to head, hiring 15+ with a consistent 50/50 gender split using a self-designed anti-bias hiring framework as the company scaled from 13 to 150+.
• Adopted Figma during its invite-only preview; by its 2016 launch it was Rangle’s design tool of choice.
• Designed the Clarity Canvas, a client onboarding methodology still core to Rangle’s delivery model.